Processing and adequately protecting your personal information is very important to us.
We never provide your information to third parties without your explicit consent.
Which data do we process?
When you contact us through the website by telephone or email, we register your information in our CRM system. We only process data that we need for the proper execution of your order.
We process your name and, if applicable, your company name, as registered with the Chamber of Commerce, your role in the company (position) and further contact information provided to us by you, such as your telephone number and your mailing and delivery address.
For the purpose of correct invoicing and tax return, we process your bank account details and VAT number (if applicable).
Confidentiality
Confidentiality is very important to us. We carefully handle information that you entrust to us. And only authorized personnel can view and process this information.
What do we do with your information?
Your information allows us to correctly include you in our CRM system. We can contact you regarding a quotation or order. We may also contact you regarding a quality survey or mailing.
With whom do we share your information?
ONEXPERT only shares your information with third parties when a processing agreement has been concluded and when laws and regulations so require. Examples include the Tax and Customs Administration for the purpose of our VAT return and the accountant for the purpose of financial reporting.
Who may have access to your information?
Only authorized personnel can view and process the information. Support services, such as IT support, may have access to our CRM system for the purpose of supporting and protecting your information. They do not process or change data.
How long do we keep your information?
We keep the information as long as necessary for the purpose for which we use the information and as long as the law requires us to keep the information. How long that is, exactly, varies. The order file is archived for future orders as long as these are still required for the purpose for which the information was collected. There is a statutory retention period of 7 years for financial data and documents. After the statutory retention period, we delete your information.
How can you check and change your information?
You have the right to view, change, or supplement this information at all times. You can request this information directly via our email address: wendy@onexpert.nl. We always confirm the processing of your request.